1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location

Items offered on our website can be shipped worldwide. We have fulfillment centers in multiple countries to manage efficient worldwide shipping.

3. Delivery Time

An estimated delivery time is 3-16 business days after your order has been placed. Delivery times are estimated and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 1 business day of the date of your order. Business days mean Monday to Friday, except holidays. Please note we do not ship on Sundays. The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

4. Delivery Instructions

You can provide special delivery instructions on the check-out page of our website under “notes”.

5. Shipping Costs

Shipping is FREE unless special requests are needed and approved through customer service. Sales tax is charged according to the province or territory to which the item is shipped if applicable.

6. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at post@proplantar.com or respond to your order confirmation email. We will promptly have you ship your package back and replace it with a new one, free of charge.

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us at post@pronebu.com or through our website contact us page.